FAQs

1. How can I contact you?

You can contact us by email at teddiestcustomerservice@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from our warehouse located in Germany.

3. Do you offer refunds on your products?

Yes, we offer refunds on our products. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

4. What is your return policy?

Our return policy allows you to return any item within 30 days of receiving it. To start a return, please contact us at teddiestcustomerservice@gmail.com.

5. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Are there any exceptions to your return policy?

Yes, there are certain exceptions to our return policy. We do not accept returns for perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable.

8. What if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

9. Do you offer a cooling off period for European Union customers?

Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

10. How long does it take to receive a response to my inquiry?

We strive to respond to all inquiries within 24 hours. However, during peak periods, it may take slightly longer to receive a response. Rest assured that we value your inquiry and will get back to you as soon as possible.